Not every IT problem can be solved remotely. Sometimes someone needs to be physically present: to replace a disk, reconnect a cable or restart a device. That's what remote hands and smart hands services provide.
Remote hands vs. smart hands
- Remote hands: simple physical tasks following exact instructions – power cycling, cable checks, reading status lights.
- Smart hands: more technical tasks requiring IT skills – replacing hardware, configuring devices, troubleshooting network issues.
Typical tasks
- Rebooting servers, routers or switches
- Swapping failed disks, power supplies or devices
- Patching and labelling cables
- Installing hardware in racks
- Connecting a console for remote engineers
- Photographing equipment and status
- Receiving and checking deliveries
Who uses these services?
- Managed service providers (MSPs) with customers in locations where they have no staff
- Companies with branches but central IT
- International companies needing onsite support in Germany
- Data centre customers
How collaboration works
- The client submits a request with location, task and access details
- Scope and feasibility are checked
- A qualified technician is scheduled
- Work is performed, often with the client's engineer on the phone
- Photo documentation and a report are delivered
What to look for in a partner
- Coverage in the regions you need
- Clear pricing and response times
- Reliable communication in your language
- Structured documentation
- Experience with your type of equipment
Our field services network supports IT teams and MSPs with remote and smart hands across Germany.
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