Most small and medium businesses don't have their own IT department. A good IT partner keeps systems running, plans improvements and is there when something breaks.
Services to consider
- Helpdesk for employees (remote support)
- Onsite support for hardware and networks
- Managed hosting, email and domains
- Backups and security
- Microsoft 365 or Google Workspace administration
- Procurement and setup of devices
- Software development and integrations for business processes
Response times and SLAs
Agree in writing how fast the partner reacts to critical, high and normal issues – and during which hours.
Remote and onsite
Most issues can be solved remotely; for hardware, networks and rollouts you need technicians on site. Check coverage for all your locations.
Documentation
Your partner should document your systems, passwords (in a secure vault), network and contracts – and give you access. You should never depend on one person's memory.
Proactive vs. reactive
Good partners don't just fix problems; they monitor systems, apply updates, recommend improvements and help plan budgets.
Pricing models
- Monthly flat fee for defined services
- Hourly billing or prepaid hour packages
- Project pricing for larger changes
- Combinations
Make sure it's clear what is included.
Communication
One point of contact, understandable explanations and support in your language matter as much as technical skills.
How to compare offers
Ask for references, sample reports and a short trial project. Compare not just prices, but scope, response times and documentation.
Ravian Matrix combines hosting, IONOS management, onsite field services and software development – one partner for your IT, in English and German.